{"id":29,"date":"2025-08-11T11:42:15","date_gmt":"2025-08-11T08:42:15","guid":{"rendered":"https:\/\/leoconstruct.ro\/shop\/?page_id=29"},"modified":"2025-10-18T20:25:47","modified_gmt":"2025-10-18T17:25:47","slug":"politica-de-retur","status":"publish","type":"page","link":"https:\/\/leoconstruct.ro\/shop\/politica-de-retur\/","title":{"rendered":"Politica de retur"},"content":{"rendered":"<h1>Politica de retur<\/h1>\n<hr \/>\n<p>&nbsp;<\/p>\n<h2>\ud83d\udd01 <strong>Politica de Rambursare, Retur \u0219i Retrimitere\u00a0<\/strong><\/h2>\n<p>La <strong>Leo<\/strong>, dorim ca fiecare client s\u0103 fie complet mul\u021bumit de produsele achizi\u021bionate. Respect\u0103m legisla\u021bia rom\u00e2n\u0103 \u00een vigoare (OUG nr. 34\/2014) \u0219i oferim o experien\u021b\u0103 corect\u0103, transparent\u0103 \u0219i rapid\u0103 \u00een cazul retururilor sau ramburs\u0103rilor.<\/p>\n<hr \/>\n<h3>\ud83d\udfe2 1. Dreptul de retur<\/h3>\n<p>Conform legisla\u021biei rom\u00e2ne, <strong>consumatorul poate returna produsele achizi\u021bionate \u00een termen de 14 zile calendaristice<\/strong> de la primire, <strong>f\u0103r\u0103 penalit\u0103\u021bi \u0219i f\u0103r\u0103 a invoca un motiv<\/strong>, cu respectarea condi\u021biilor de mai jos:<\/p>\n<p>Produsul returnat trebuie s\u0103 fie:<\/p>\n<ul>\n<li><strong>\u00een ambalajul original<\/strong>, complet \u0219i nedeteriorat,<\/li>\n<li><strong>sigilat, nedesf\u0103cut \u0219i neutilizat<\/strong>,<\/li>\n<li>cu <strong>toate etichetele intacte<\/strong> \u0219i documentele aferente.<\/li>\n<\/ul>\n<blockquote><p>Costul de livrare pentru retur este suportat de c\u0103tre client.<br \/>\nRetururile efectuate <strong>f\u0103r\u0103 notificare prealabil\u0103 prin e-mail<\/strong> nu vor fi acceptate.<\/p><\/blockquote>\n<hr \/>\n<h3>\ud83d\udd35 2. Condi\u021bii importante pentru acceptarea returului<\/h3>\n<p>Pentru a fi eligibil pentru retur:<\/p>\n<ul>\n<li>produsul <strong>nu trebuie s\u0103 fi fost desigilat<\/strong> sau folosit,<\/li>\n<li>clientul <strong>trebuie s\u0103 ne contacteze \u00een prealabil<\/strong> la adresa <strong><a href=\"mailto:contact@leo.ro\">contact@leoconstruct.ro<\/a><\/strong> pentru a primi instruc\u021biunile de retur,<\/li>\n<li>coletul trebuie trimis doar <strong>dup\u0103 confirmarea scris\u0103<\/strong> primit\u0103 din partea echipei Leo.<\/li>\n<\/ul>\n<blockquote><p>Coletul trimis f\u0103r\u0103 o notificare prealabil\u0103 sau f\u0103r\u0103 confirmare de retur <strong>nu va fi recep\u021bionat<\/strong>.<\/p><\/blockquote>\n<hr \/>\n<h3>\ud83d\udfe1 3. Situa\u021bii \u00een care nu se accept\u0103 returul<\/h3>\n<p>Ne rezerv\u0103m dreptul de a refuza returnarea produselor care:<\/p>\n<ul>\n<li>nu sunt returnate \u00een termenul legal de 14 zile,<\/li>\n<li>prezint\u0103 semne de utilizare, uzur\u0103 sau deteriorare,<\/li>\n<li><strong>au fost desigilate sau desf\u0103cute<\/strong>,<\/li>\n<li>nu se afl\u0103 \u00een ambalajul original sau lipsesc etichete\/documente,<\/li>\n<li>sunt <strong>personalizate<\/strong> (au imagini, texte, dimensiuni sau specifica\u021bii realizate la cererea clientului).<\/li>\n<\/ul>\n<blockquote><p>Produsele personalizate, aprobate anterior de client, <strong>nu pot fi returnate<\/strong>, conform art. 16, lit. c) din O.U.G. 34\/2014.<\/p><\/blockquote>\n<hr \/>\n<h3>\ud83d\udfe3 4. Motive eligibile pentru returnare<\/h3>\n<p>Accept\u0103m returul sau rambursarea \u00een urm\u0103toarele situa\u021bii:<\/p>\n<ol>\n<li><strong>Produsul a ajuns defect sau deteriorat.<\/strong>\n<ul>\n<li>Dac\u0103 coletul prezint\u0103 deterior\u0103ri vizibile la livrare (ambalaj rupt, con\u021binut distrus etc.), v\u0103 rug\u0103m s\u0103 <strong>men\u021biona\u021bi problema pe documentul curierului (AWB)<\/strong> sau s\u0103 \u00eentocmi\u021bi un <strong>proces-verbal de constatare<\/strong> \u0219i s\u0103 <strong>refuza\u021bi primirea<\/strong>.<\/li>\n<li>Reclama\u021biile ulterioare livr\u0103rii f\u0103r\u0103 aceste men\u021biuni nu pot fi luate \u00een considerare.<\/li>\n<li>Deterior\u0103rile minore de ambalaj (praf, col\u021buri \u00eendoite etc.) nu se consider\u0103 defecte.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Produsele au fost livrate sau facturate gre\u0219it.<\/strong>\n<ul>\n<li>Vom retrimite produsul corect sau vom rambursa suma aferent\u0103 produsului gre\u0219it.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Produsul are specifica\u021bii diferite fa\u021b\u0103 de descrierea de pe site.<\/strong>\n<ul>\n<li>\u00cen acest caz, pute\u021bi opta pentru \u00eenlocuire sau rambursare complet\u0103.<\/li>\n<\/ul>\n<\/li>\n<li><strong>Produsul prezint\u0103 vicii de fabrica\u021bie.<\/strong>\n<ul>\n<li>Se \u00eenlocuie\u0219te cu un produs nou, dac\u0103 este notificat \u00een scris \u00een termen de <strong>14 zile<\/strong> de la primirea coletului.<\/li>\n<li>Dac\u0103 \u00eenlocuirea nu este posibil\u0103, v\u0103 oferim <strong>rambursarea contravalorii<\/strong> sau posibilitatea de a alege alt produs.<\/li>\n<\/ul>\n<\/li>\n<\/ol>\n<hr \/>\n<h3>\ud83d\udfe0 5. Anularea comenzilor<\/h3>\n<p>Comenzile pot fi anulate <strong>doar \u00eenainte de procesarea \u0219i expedierea lor<\/strong>.<br \/>\nDup\u0103 trimiterea coletului, anularea nu mai este posibil\u0103.<\/p>\n<blockquote><p><em>Produsele personalizate nu pot fi anulate dup\u0103 lansarea comenzii.<\/em><\/p><\/blockquote>\n<hr \/>\n<h3>\u26ab 6. Rambursarea sumelor<\/h3>\n<ul>\n<li>Rambursarea se face <strong>\u00een maximum 14 zile calendaristice<\/strong> de la primirea \u0219i verificarea produsului returnat.<\/li>\n<li>Sumele se returneaz\u0103 <strong>exclusiv \u00een cont bancar<\/strong> indicat de client.<\/li>\n<li>Nu se efectueaz\u0103 ramburs\u0103ri \u00een numerar sau prin curier.<\/li>\n<\/ul>\n<hr \/>\n<h3>\ud83d\udce9 7. Procedura de returnare<\/h3>\n<p>Pentru o solu\u021bionare rapid\u0103, v\u0103 rug\u0103m s\u0103 trimite\u021bi un e-mail la <strong><a href=\"mailto:contact@leo.ro\">contact@leoconstruct.ro<\/a><\/strong> cu:<\/p>\n<ul>\n<li>num\u0103rul comenzii,<\/li>\n<li>motivul returului,<\/li>\n<li>fotografii\/clipuri (dac\u0103 produsul este deteriorat sau gre\u0219it),<\/li>\n<li>numele titularului \u0219i contul IBAN pentru rambursare.<\/li>\n<\/ul>\n<p>Echipa <strong>Leo<\/strong> va analiza solicitarea \u0219i va reveni cu un r\u0103spuns \u00een cel mult <strong>3 zile lucr\u0103toare<\/strong>.<\/p>\n<hr \/>\n<h3>\u2764\ufe0f Echipa Leo<\/h3>\n<p>Ne dorim clien\u021bi ferici\u021bi \u0219i colabor\u0103ri corecte.<br \/>\nOrice problem\u0103 se poate rezolva u\u0219or dac\u0103 ne contacta\u021bi direct \u2013 v\u0103 garant\u0103m solu\u021bii rapide \u0219i profesionale.<\/p>\n<p>&nbsp;<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Politica de retur &nbsp; \ud83d\udd01 Politica de Rambursare, Retur \u0219i Retrimitere\u00a0 La Leo, dorim ca fiecare client s\u0103 fie complet mul\u021bumit de produsele achizi\u021bionate. Respect\u0103m legisla\u021bia rom\u00e2n\u0103 \u00een vigoare (OUG nr. 34\/2014) \u0219i oferim o experien\u021b\u0103 corect\u0103, transparent\u0103 \u0219i rapid\u0103 \u00een cazul retururilor sau ramburs\u0103rilor. \ud83d\udfe2 1. Dreptul de retur Conform legisla\u021biei rom\u00e2ne, consumatorul poate&hellip;<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-29","page","type-page","status-publish","hentry"],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v25.7 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Politica de retur - Shop Leo Construct<\/title>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/leoconstruct.ro\/shop\/politica-de-retur\/\" \/>\n<meta property=\"og:locale\" content=\"ro_RO\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"Politica de retur - Shop Leo Construct\" \/>\n<meta property=\"og:description\" content=\"Politica de retur &nbsp; \ud83d\udd01 Politica de Rambursare, Retur \u0219i Retrimitere\u00a0 La Leo, dorim ca fiecare client s\u0103 fie complet mul\u021bumit de produsele achizi\u021bionate. 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